Privacy Policy – CHITEX Global Trade Pvt Ltd

CHITEX Global Trade Pvt Ltd (“Company,” “we,” “our,” or “us”) values the privacy of its customers, suppliers, partners, and website visitors. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard personal and business information obtained through our website, digital communication channels, and commercial interactions.

Information We Collect

We may collect personal, business, and technical information when users interact with our website or services. This includes, but is not limited to, full name, company name, designation, email address, phone number, billing address, shipping address, tax information, identification documents, and trade-related details. Additionally, technical information such as IP address, browser type, operating system, access times, and website usage behavior may be collected automatically.

Information is collected when users submit inquiry forms, request quotations, place orders, communicate via email, subscribe to updates, or engage in contractual transactions with us.

Purpose of Data Collection

We collect information to conduct legitimate business operations. This includes responding to inquiries, preparing quotations, processing orders, managing shipments, complying with legal obligations, maintaining records, and improving customer service. Information also helps us enhance website performance, analyze market trends, and ensure secure transactions.

Personal data is used strictly for lawful business purposes and is never processed in a manner inconsistent with this policy.

Data Sharing and Disclosure

We may share information with verified third-party service providers such as logistics partners, freight forwarders, customs brokers, payment processors, regulatory authorities, IT service providers, and professional advisors. Information is shared only when necessary to fulfill contractual obligations or comply with legal requirements.

CHITEX Global Trade Pvt Ltd does not sell, lease, or trade personal data to unauthorized third parties under any circumstances.

Data Security Measures

We implement appropriate administrative, technical, and physical safeguards to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. Access to sensitive information is restricted to authorized personnel only. While we strive to protect data using industry-standard practices, no system can guarantee complete security.

Data Retention

We retain personal and business information only for as long as necessary to fulfill business, legal, and regulatory requirements. Once data is no longer required, it is securely deleted or anonymized.

User Rights

Users have the right to request access to their personal data, request corrections, or request deletion, subject to legal and contractual obligations. Requests may be submitted through official communication channels, and we will respond within a reasonable timeframe.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Continued use of our website or services constitutes acceptance of the revised policy.