Return Policy – CHITEX Global Trade Pvt Ltd

Due to the nature of international trade, returns are governed by strict conditions.

Return Eligibility

Returns are accepted only for defective products, damaged goods, or incorrect shipments, subject to verification. Claims must be raised within the agreed inspection period after delivery.

Non-Returnable Items

Perishable goods, custom-made products, pharmaceuticals, and made-to-order items are non-returnable.

Inspection Process

All return requests require supporting evidence such as photographs, inspection reports, or documentation. Approval is granted only after thorough review.

Refunds

Approved refunds are processed through the original payment method. Processing timelines depend on banking and international transaction procedures.

Limitation

We are not responsible for returns caused by incorrect import handling, storage issues, or regulatory seizures.